Returns & Refunds

1. Fresh Produce & Perishables

Due to health and safety regulations, we cannot accept physical returns of fresh produce, chilled, or frozen items if you simply change your mind. However, if an item arrives damaged, spoiled, or is incorrect, please contact us within 24 hours of delivery. We will issue a refund or provide a replacement on your next order.

2. General Groceries (Non-Perishable)

For dry goods and non-perishable items, we accept returns within 7 days of purchase provided the items are:

• Unopened and in their original packaging
• In resalable condition
• Accompanied by proof of purchase (receipt or order confirmation)

3. How to Request a Refund

To initiate a return or report an issue with a product, please contact us with your order number and a photo of the item (if damaged or spoiled).

Refunds will be processed back to the original payment method used for the purchase. Please allow 3-5 business days for the funds to appear in your account.